Employer Communications Specialist


Employer Communications Specialist

Business Area: Pensions Strategy

Place of Work: Liverpool

Contract Type: Fixed Term Contract

Hours: Full Time

The Universities Superannuation Scheme (USS) has circa 396,000 members, and over £60 billion in assets, we’re one of the largest private pension schemes in the UK and in the top 50 worldwide. Established in 1974, we’re entrusted by over 350 higher education sector employers to manage and administer the pension scheme and its investments through our two companies, Universities Superannuation Scheme Limited and USS Investment Management Limited.
Our purpose
Working with Higher Education employers to build a secure financial future for our members and their families.


The role
To create and deliver, in collaboration with the Head of Communications and the Pensions Engagement & Development Executive, an effective communications approach for engaging all employer groups / employers of USS.
To understand and advocate within the business the employer segments and champion their needs through communications proposition and campaigns.
Key responsibilities
• Working with line manager develop a new multi-channel communications approach which meets the needs of employers and delivers the requirements of USS.
• Working with line manager develop a communications requirements and campaigns roadmap for employer communications in support of the employer communications approach. Consideration to be given to BAU as well as the change agenda.
• Collaborate with other teams in USS to ensure that the campaigns, BAU, special projects and new products required to deliver the strategic roadmap will deliver an end-to-end communications process which takes into account the communications needs of the business.
• Identify and work with internal suppliers and customers of the strategy to ensure effective delivery
• Prepare campaign briefs including clear objectives and measures of success aimed at the employer segments and channels
• Where appropriate work with external agencies to ensure effective delivery.
• Ensure effective delivery of the strategic roadmap.
• Working with line manager set and manage budgets for the employer communications stream of the departmental budgets.
• Ensure cost effective delivery of the strategic roadmap and seek out opportunities for financial efficiency to deliver a value for money service.
• Provide support to line manager as required, including contributing to papers for committees etc.
• Working with line manager ensure all employer supporting materials and guides (e.g. Employer Administration Guide) are engaging, relevant, accurate and up to date.
• Clearly understand the employer groupings and their differing communication requirements.
• Clearly understand the different stakeholders within participating employers (e.g. Pensions Administrators contrasted with FDs/VCs) and their differing communications requirements.
• Working with line manager ensure that USS’ regular engagements with employers, e.g. through the Institution Advisory Panels (IAPs), are effective in meeting business and employer needs.

• Use data gathered through surveys, focus groups and other relevant employer fora to inform development of, and measure the effectiveness of, the communications strategy and materials
• Apply employer insights to the communications strategy and materials to ensure that they meet the requirements of the recipient.
• Where required commission employer insight activity to deliver answers and information about specific areas to assist in employer understanding and development/delivery of the communications strategy.
• To contribute to an internal knowledge base of relevant information about the HE Sector and the implications of changes in the sector in order to support strategic business decision making and consider the evolving communication requirements of employers and their members.
• To contribute to an internal knowledge base of relevant information about communications innovation and practices in the financial sector, e.g. by attendance at industry briefings/webinars and through work with external agencies.
• Other ad-hoc tasks as may be required from time to time.
Your experience
• Strong employer stakeholder focus and ability to understand the relationships between the Business and Stakeholders;
• Strong understanding of end to end process and implications of change;
• Ability to interpret and apply the findings of detailed research and analysis;
• Willing to undertake training and professional development;
• Excellent presentation and communication skills;
• Strong written skills.
USSL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We recognise the diverse lifestyles and priorities of our employees and have reflected this in in the company’s Flexible Working Framework, which, wherever possible, supports employees to find a balance that works for them whilst ensuring we always put our members’ interests first.

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